Digital Video Frame

I recently purchased a digital frame , and I have nothing but praise for the product and the transaction process.

Starting with the digital frame itself: it's fantastic! The sleek, contemporary design complements my home decor perfectly. The picture quality is breathtaking.

Now, onto the seller: their service was top-notch. They were incredibly responsive, answering all my queries promptly and clearly. The product was dispatched within the stipulated time, and it arrived even earlier than I expected. The packaging was secure, ensuring the frame arrived in perfect condition.

Arrived well, only it doesn't accept all video formats

I am passing vertical photos and videos to this frame but I do not know why it makes them horizontal and deforms. I asked the seller when he will tell me. Otherwise it works genia, it comes in a very elegant box ideal for gifts as in my case and despite the commented detail that I hope to solve it looks and hears great.